Lyssn meets the highest industry security standards. Our platform is HIPAA, FERPA, and GDPR compliant. Lyssn is audited annually for SOC 2 certification and HIPAA compliance. All data is encrypted in transit and at rest in the Lyssn cloud. Lyssn Advisor access supports two-factor authentication and requires strong passwords. Learn more about security at Lyssn.
We believe feedback on evidence-based practice should be evidence based. Lyssn’s metrics build upon a decade of NIH funded research and are backed by over 50 peer-reviewed publications. We are constantly evaluating new tools and work with experts in the community and in university settings to hold our tools to the highest standards of science. Learn more about the science and research behind Lyssn.
There is not a limit on the number of clients or sessions. Record as much as you like! With Lyssn Advisor, pricing is per therapist/supervisor. Therapists can record and receive feedback on as many clients/sessions as they would like. For Lyssn Insight, there is a per/session processing cost. We work with your institution to find a pricing model that works given expected session numbers.
Yes! Lyssn can be used anywhere there is a good wifi connection and there are several other options for getting sessions into Lyssn Advisor, including file uploads. Current Lyssn customers that record on portable audio or video recordings then upload the recordings into Lyssn Advisor. Please contact us to discuss your specific needs.
Lyssn’s AI processes sessions within minutes. Feedback for a standard 50-minute session recorded on Lyssn Advisor is typically available in around 10-12 minutes. Session recordings that are uploaded to, rather than recorded on, Lyssn Advisor can take slightly longer to process depending on the file format and length.
For security reasons, we do not offer downloading of session transcripts by default in Lyssn Advisor. However, we can work with your institution to provide access to session transcripts consistent with stakeholder needs.
For university-based training programs, Lyssn Advisor is $9 for each therapist or supervisor per month. All other customers please contact us for pricing. For Lyssn Insight, we charge a small per session cost which decreases based on volume.
Lyssn offers monthly or yearly contracts depending on what makes sense for your clinical environment. For monthly contracts, we base pricing on the number of active users on the platform, and do not charge for accounts that are not in use. Alternatively, we can develop a yearly contract based on the average number of expected users throughout the year.
Yes! The Family First Prevention Services Act (FFPSA) of 2018 requires agencies to monitor fidelity of approved evidence-based practices. Lyssn Advisor’s HIPAA-compliant platform includes secure recording and sharing of counseling sessions, unlimited storage, and speech-to-text transcription. Lyssn provides scalable, automatic assessment of Motivational Interviewing (MI) and Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) to meet the Family First Prevention Services Act reporting requirements.
Lyssn’s AI is trained on human evaluations with gold-standard measures of fidelity to evidence-based practices. For Motivational Interviewing (MI), Lyssn’s algorithms are based on a combination of the Motivational Interviewing Skill Code (MISC), and Motivational Interviewing Treatment Integrity Inventory (MITI). Cognitive Behavioral Therapy (CBT) fidelity algorithms are trained on expert human ratings using the Cognitive Therapy Rating Scale (CTRS). Lyssn’s AI works by learning complex associations between expert human ratings of sessions with these scales and session content. After learning from an extensive number of examples, Lyssn’s AI is able to rate sessions in a way that is indistinguishable from human raters for most metrics. Learn more about the science and research behind Lyssn.
If you are having issues logging into the platform, make sure you are entering the USERNAME assigned to you and not your email address. If you are still encountering issues, you can reset your password or contact us at firstname.lastname@example.org.