Shining a light on every health and wellbeing conversation.

Lyssn gives agencies and organizations of all sizes actionable insights into every child welfare, crisis, coaching, wellness, or behavioral health interaction – insights they can use to improve services, support staff, and document fidelity to evidence-based practices.

From child welfare and suicide response to addiction services and talk therapy.

Lyssn AI offers the only clinically-validated platform to deliver easy-to-use training tools and quality assurance at scale – whether on the phone, over video, in-person, or through an app.

We serve a wide range of organizations providing child welfare, addiction treatment, suicide prevention, wellness and behavior change, counseling and psychotherapy, and more.

Child Welfare & Human Services

State, local, and non-profit child welfare and human services organizations – including addiction, homelessness, and suicide prevention agencies – face unique quality assurance challenges and sometimes strict regulatory requirements. Quality requirements, including those of the Family First Prevention Services Act, involve demonstrations of the use of evidence-based practices such as Motivational Interviewing, and are often directly tied to funding.

State and county agencies, crisis response services, and non-profits around the country use Lyssn AI to affordably measure at scale, monitor and report fidelity, and train staff on the use of evidence-based practices.

With Lyssn, child welfare & human services providers can:

  • Support caseworkers and staff with documentation, training tools, and actionable feedback
  • Use Lyssn in a variety of settings – without the need for broadband or computer access
  • Easily fit Lyssn into established workflows
  • Get large agency resources and services at an affordable “per seat” (full-time user) rate
  • Protect clients and session data on Lyssn’s completely secure, HIPAA and SOC2 compliant platform
  • Easily document achievement of key accreditation criteria

Behavioral Health

The demand for behavioral health services is growing at an exponential rate – whether via tele/digital health, in-person counseling, or app-based services. With Lyssn, behavioral health providers can keep pace with that demand through continuous, accurate, and automated assessment at scale.

With reliable analysis of session data, clinical notes, and transcripts, organizations and groups can support clinicians and coaches in skill improvement and daily tasks and improve patient/member engagement and retention.

With Lyssn, behavioral health organizations can:

  • Assess the quality and effectiveness of each session including patient engagement, appropriate use of evidence-based practices, and other valuable metrics
  • Support clinicians and care staff with clinical documentation tools, auto-generated reports, searchable transcripts and more
  • Deliver, monitor, and report on training in evidence-based practices like Motivational Interviewing and suicide risk assessment

Population Health & Wellness

With traditional evaluation methods, leadership rarely has detailed knowledge about what is going on in most coaching, care management, or member outreach conversations. Without session-level data for every interaction, it is difficult to manage and improve the quality of care or provide relevant training and assistance to staff.

Lyssn AI solves this problem by providing continuous, real-time, and accurate analysis of every interaction at scale. In addition, Lyssn easily integrates with existing call systems and other front-end software solutions, in-house applications, and video conferencing services – and does not disrupt established workflows.

With Lyssn, population health & wellness organizations can:

  • Perform quality measurement at every level: individual call or session, by team member, group or across the entire organization
  • Easily identify areas for improvement for better member engagement, satisfaction, retention, and outcomes
  • Assess skill levels of new candidates and existing staff with practice tools and sample sessions
  • Provide an affordable and ongoing source of training

Education

Lyssn was born out of academic research and originally intended for use in universities, schools, and post-licensure training. In these settings, recording of sessions and assessment are commonplace. Lyssn’s HIPAA, FERPA and GDPR compliant recording and assessment AI platform takes feedback to a new level with more than 54 externally validated metrics on the use of evidence-based practices.

Lyssn simplifies the training process without the need for bulky hardware systems. Sessions are recorded on any device and safely stored on the cloud. Files are managed on the secure and easy-to-use platform with recordings only be shared between trainees and trainers or supervisors, and never stored on personal devices.

With Lyssn, educational institutions can:

  • Support students and instructors/ supervisors with accurate session summaries, searchable transcripts, and time-linked annotation
  • Provide meaningful feedback on use of evidence-based clinical practices including Motivational Interviewing and Cognitive Behavioral Therapy
  • Include supervisors privately on in-process sessions for real-time observation
  • Decide how long to keep files. Once deleted they are automatically de-identified and removed from the Lyssn platform