Using clinical science to change the world for the better.

Our Story

In 2008 a team of researchers from multiple universities came together to see if the same AI that gives directions or answers simple questions for web searches could be used to measure behavioral health providers’ empathy and engagement during clinical sessions. With funding from the National Institutes of Health, the researchers developed and trained an AI-powered platform that records clinical sessions and evaluates them using the same current gold-standard and clinically validated tools that are used worldwide for training and quality assurance programs. Lyssn’s AI-based system was soon proven to perform these evaluations as well as, or better, than trained human raters.

Realizing the power of Lyssn AI

From this research and the growing need for reliable quality metrics for wellness and behavioral health services, Lyssn AI was born. The five founders of Lyssn—with backgrounds in psychology, clinical research and training, speech engineering, software design and machine learning—originally created this AI for an academic training environment (universities, accreditation programs and such). But they soon realized that the AI they had created could make a powerful impact not just on the training of clinicians, but also on the delivery of mental health care, addiction services, wellness, and social welfare programs.

David Atkins, Zac Imel, Mike Tanana, Shrikanth Narayanan and Tad Hirsch formed Lyssn with the vision of providing a cost-effective AI-powered assessment platform that any wellness or behavioral health practitioner or organization could easily use. One that would accurately assess every interaction and help clinicians and organizations continually improve the quality of their services.

Today, the Lyssn platform has been adopted by numerous universities, wellness and behavioral health providers, app-based and telehealth providers, state and local social service organizations, addiction, and mental health clinics and more – across the United States and internationally. The intuitive platform is HIPAA, FERPA and GDPR compliant, and completely secure with two-factor authentication and encryption security protocols. The efficient and customizable platform is used for assessing and hiring candidates, training, clinical documentation, fidelity reporting, and quality monitoring.

Ongoing research and development

Lyssn AI is unique in that it is the only assessment AI that is capable of accurately assessing the use of evidence-based practices such as Motivational Interviewing and Cognitive Behavioral Therapy. With more than 54 metrics on everything from expressed empathy to open-ended questions to engagement and more, Lyssn AI can help clinicians hone their skills, organizations to better support staff, and programs overall improve patient/client satisfaction and outcomes. Lyssn continues to invest in ongoing research, create new tools and functionality, and regularly publishes new studies and findings.

Our Team.

Lyssn brings together behavioral health professionals, experts in AI, talented web developers, graphic designers, and more. We are united by our passion to support organizations, coaches, and clinicians and to improve wellness and behavioral health services and outcomes.

Do you see yourself on our team? Check out our open positions.

Advisory Team