Crisis Care
AI-enabled solutions that help crisis care teams track, report, and train staff on evidence-based practices at scale.
Call centers can reduce burnout and help more people in need when they have greater visibility into the quality of every call.
The 988 Suicide & Crisis Lifeline and other crisis line providers face strict QA requirements alongside an emotionally and mentally draining workload, with no margin for error. Many crisis care providers are only able to sample 3-5% of calls to verify fidelity to best practices, and continuous training is too expensive and time-consuming for a high-turnover workforce.
These pain points often result in inconsistent training and difficulty demonstrating fidelity to evidence-based practices — with both directly affecting the quality of a crisis call.
All crisis line providers need intuitive tools to illuminate the performance of their teams, evaluate a much greater portion of their total calls, and provide expert training at scale.
Common challenges include:
- Limited, manual call sampling
- Poor visibility into overall performance
- Traditional oversight and guidance are inefficient and unsustainable
- Poor reliability among those grading calls
- Maintaining compliance state guidelines
- Lack of scalable, personalized training
The team of behavioral health PhDs and professionals at Lyssn has a first-hand understanding of these challenges, and we’re here to help.
We use clinically validated AI to help call centers improve results and meet quality assurance requirements.
Founded by clinical research psychologists and behavioral health-focused data scientists, Lyssn is transforming how crisis care providers implement and model fidelity to evidence-based practices and continuously improve the quality of their calls.
Our AI-powered training, quality improvement, and documentation tools allow call centers to raise the bar uniformly across their call-taker workforces — ensuring proven research is translated into practical, effective techniques.
- The Result
A more impactful crisis care team with 100% of their calls monitored, armed with the training and ongoing actionable feedback to continuously improve outcomes.
Lyssn AI Capabilities
Quality Improvement
Lyssn’s QI platform provides over 75 metrics, ranging from general evaluations to measuring the outcomes of evidence-based practices that include core components of a suicide risk assessment. Evaluations are consistent, personalized to the call taker, and provide a 360-degree perspective of all areas that are performing at high levels or need improvement.
Lyssn’s QI solution also includes an AI-powered documentation tool, which helps call takers focus their attention on the person in distress rather than taking notes.
Learn & Practice
Lyssn allows crisis call centers to provide evidence-based, interactive training at scale — offering comprehensive exercises, unlimited practice with simulated callers, and instant feedback, while providing leaders with total visibility into workforce skill use during training.
In the area of crisis care, Lyssn provides a suicide prevention training module created in partnership with Dr. David Jobes and Dr. Samantha Chalker. It allows staff to learn and practice concepts through micro-learning and on-demand training.
Specific Capabilities Include:
- Session Analytics
- Session Feedback
- Crisis Line Evaluation Metrics
- Fidelity Reporting
- Practice with Simulated Clients
- Evidence-Practice Specific Feedback
- AI Notetaking & Full Transcription
- Learning Improvement Analytics
Trusted by crisis care organizations across the country.
Hear From Lyssn Clients
Discover free resources and see vetted, ethical AI in action with our detailed case studies.
- Lyssn News, Suicide Prevention
- Lyssn Team
Improve the efficacy of every call with Lyssn.
Let’s measure, report, and improve your team’s use of evidence-based practices in crisis counseling.