Today’s front-line crisis teams are under more pressure than ever. Balancing consistent quality of care, efficient and supportive supervision, and growing reporting demands requires solutions that are practical, scalable, and equitable.
Join us for a 45-minute webinar featuring Compass Health Network, where we’ll explore how one crisis call center implemented Lyssn’s AI tools to level-up their workforce.
In this session you’ll learn:
- How crisis call center supervisors use AI to monitor fidelity to suicide prevention protocols for all calls and deliver balanced, constructive feedback.
- What day-to-day implementation of AI quality tools looks like in a real crisis call center — including challenges and lessons learned.
- Real-world use cases where AI can enhance behavioral health practices—and scenarios to avoid
- How to use call quality data to identify coaching opportunities and success stories.
Featured Speakers:
- Michelle Horvath – Senior Director of Access and Urgent Care Services at Compass Health Network
- Sara Wombwell – Director of Access & Urgent Care Services at Compass Health Network
- Moderator: Christina Soma – Research Scientist and Clinical Implementation Consultant at Lyssn