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Dedicated to keeping your confidential data private.

Through encrypted data transfers and storage, two-factor authentication, constant system monitoring, and regular external HIPAA and SOC 2 audits, we meet stringent compliance regulations to protect patient privacy and confidentiality. Lyssn is also FERPA-compliant. Data security attestation reports are available upon request.

HIPAA Compliant
FERPA
AICPA SOC

Secure file recording and storage

Access to files is restricted to approved users, who can easily review and delete content as needed. All data is safely housed in the cloud rather than on individual devices, ensuring files remain protected and free from the risks of local misplacement or unauthorized access.

Recorded sessions are available for playback and annotation for a default of 90 days from the date they are recorded (customers can customize the length of this timeframe). Afterward, the recordings are deidentified and longer accessible. Alternatively, at the customer’s preference, sessions can be deleted entirely and not retained in any form.

Therapist engaging with AI-powered on a laptop technology to enhance communication skills.

Protecting personal health information

We’re deeply committed to safeguarding the personal health information behind our solutions with uncompromising confidentiality and data protection.

Person offering support symbolizing compassion in suicide prevention training.

De-identifying sessions

Prior to any use by Lyssn for algorithm calibration, we remove all personal identifiable information associated with a session recording, then use both automated algorithms and targeted independent human review to find and remove identifying personal information mentioned in a session.

Learning from data

Lyssn works with our customers to build tools that understand nuanced counseling processes like empathy. For this purpose, we maintain a highly trained in-house team with diverse clinical backgrounds. With permission from consenting customers, this team reviews a small sample of sessions to assess empathy levels and other quality metrics. By reviewing privacy-protected, de-identified session data, Lyssn validates and calibrates our AI algorithms for accuracy.

Photo shows a man and woman, both clinicians, as they review a session to capture qualitative metrics.
Photo of a man and woman reviewing information on a tablet illustrates the importance of informed consent.

Promoting informed consent

Sensitive and personal mental health conversations are private. Lyssn believes that all people should be made fully aware that a session is being recorded and the ways in which that recording might be used. Users of Lyssn are responsible for obtaining appropriate consent and being aware of the rules and laws governing the recording of sessions in the area. We can provide a template to use as a starting point for discussing and obtaining consent.

Have questions about how we
keep your data secure?

The Lyssn team is here to help! Reach out to learn more about how we manage private, confidential information.

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