Quality Improvement
Scalable, clinically validated AI designed to measure and improve your team’s use of evidence-based practices.
Making continuous evaluation and improvement seamless and more intuitive.
Demonstrating fidelity to evidence-based practices and adherence to quality improvement or funding regulations is typically a time-consuming, inconsistent process — one that burdens teams and limits its ability to improve.
Lyssn’s AI-enabled quality improvement solution solves this challenge at scale — monitoring and evaluating all relevant interactions for the use of evidence-based practices. Our QI platform transcribes and reviews each interaction against more than 75 clinically and externally validated measurements of quality, with the same gold-standard metrics used by educators and evaluators worldwide.
What does this mean for you?
The ability to prove fidelity and improve intervention quality while lifting the burden on internal resources for manual measurement.
Our record of quality.
Metrics include established ratings of the therapeutic relationship, provider empathy, active listening, advice giving, collaboration, affirmations, and client change language.
Along with an overall fidelity rating, 11 specific sub-scales are rated, such as agenda setting, collaboration, interpersonal effectiveness, guided discovery, homework, and more.
Across each session, Lyssn provides summaries of key clinical topics, including discussions of mood, substance use, interpersonal relationships, and more.
How Lyssn’s quality improvement solution makes a difference.
- Chosen interactions are recorded and uploaded, be it a real conversation with a client, a crisis call, or a brief role-play.
- An automated, high-fidelity, speech-to-text transcription, with optional case notes, are created in real time with human-level accuracy.
- AI-powered session feedback based on evidence-based practices is provided in real time. This includes actionable insights, a searchable transcript, topic coding, and more.
- Platform tools make performance-based provider feedback contextual and easy to implement, whether delivered through supervision, coaching, or training.
- Data is aggregated into visual dashboards, allowing the evaluation of individual providers, teams, and entire offices. Users can view high-level insights and deep reporting that documents fidelity to evidence-based practices.
QI and Training Together
Creating a continuous loop of improvement.
The capabilities of Lyssn’s flexible AI tools come together to transform training, reporting, and improvement by measuring performance and refining listening, collaboration, and empathic skills — and then using real-time data to directly inform training.
This creates an infinite cycle of improvement that holistically elevates how resources are allocated and how care is delivered.
AI Notes
Spend less time on documentation and more time on human care.
Lyssn’s quality improvement platform also offers an optional AI-driven documentation solution that automates laborious and dreaded paperwork tasks.
Lyssn’s notes feature digitizes every client conversation, text, or session and then provides a smart clinical summary using your organization’s notes template and securely saves it to the cloud.
The People Lyssn QI serves
- Health and Human Services
Help your staff help more families by modeling fidelity to evidence-based practices, maintaining compliance and eligibility for federal programs, and unburdening case workers.
- Behavioral Health
Advance quality reporting and improvement at scale, staying aligned with evidence-based practices and driving improved patient outcomes.
- Crisis Care
Exceed quality assurance requirements and make critical call center improvements that can make all the difference in a moment of crisis.
Lyssn is trusted by over 100 health & human services, behavioral health, and crisis care organizations across the country.
Hear From Lyssn Clients
Security and compliance you can rely on.
Compliance
Lyssn’s cloud-based AI solutions are HIPAA- and FERPA-compliant and SOC-2-audited.
Security
We maintain an exceptional standard of security through encrypted data transfers and storage, two-factor authentication, constant system monitoring, and regular audits.
Discover free resources and see vetted, ethical AI in action with our detailed case studies.
- Behavioral Health, Health & Human Services, Lyssn Team
- Lyssn News, Suicide Prevention
- Science
Provide more human care to more people with Lyssn.
Let’s grow your team’s skill set, improve intervention quality, and enhance outcomes across the board.